FAQ

HOW DO I ORDER?

It’s really easy to order to order a service and/or product at Boots n Pieces. Check out our 'How to Order' page providing all the essential information you need - https://www.bootsnpieces.co.uk/pages/how-to-order

HOW LONG DOES IT TAKE?

Our current timescales for all standard services is 5-7 business days from receipt of your boots at HQ. We do however offer an Express Stud Conversion Service with a 24 hour turnaround if you require expedited delivery.

All of our products are available for immediate dispatch (excluding custom boots from The Boot Room which are made to order and can take up to 14 days to be completed and posted).

HOW DO I KNOW YOU HAVE RECEIVED MY BOOTS / WHEN MY ORDER IS SHIPPED?

We’ll keep you in the loop every step of the journey, just make sure you've subscribed to our mailing list to receive personalised updates.

You'll firstly receive an email confirming your boots have arrived at HQ and then we'll be back in touch with tracking details when your boots are ready to be sent back to you.  

DO YOU SHIP WORLDWIDE?

Yes, we use Royal Mail and DHL to ship worldwide. Cost calculated at checkout.

CAN YOU COMPLETE THE STUD CONVERSION SERVICE ON ANY BOOT?

We can convert any Firm Ground, Artificial Ground or Anti-Clog boots, new or old, to Soft Ground providing maximum comfort and traction on the modern day grass and hybrid pitches.

IS THE STUD CONVERSION SAFE?

Yes, it is completely safe. We use only the best products and materials that are expertly applied with practices honed over a number of years, and a lifetime guarantee of service is offered providing you with the confidence that your boots are in safe hands.

CAN YOU CONVERT SOFT GROUND BOOTS TO FIRM OR ARTIFICIAL GROUND?

No, we do not offer this service at the moment but we have screw in TPU studs (plastic) coming soon.

CAN YOU COMPLETE THE CUSTOM BLACKOUT SERVICE ON ANY BOOT?

We can blackout any boot, new or old. Please provide details of the desired design (e.g. full blackout, custom) when adding the service to your cart.

HOW LONG DOES THE BLACKOUT LAST?

Our Custom Blackout Service is a permanent process using only the best products and materials. We can Blackout almost any leather or synthetic boots, however plastic parts such as the soleplate cannot be dyed.

DO YOU OFFER A REPAIR SERVICE?

No, we do not offer a general repair service but we can carry out minor repairs on damaged stud threads. Please contact us if this is required.

DO YOU OFFER REFUNDS?

Yes, check out our ‘Refund Policy' page providing you with all the essential information - https://www.bootsnpieces.co.uk/policies/refund-policy

CAN I CANCEL MY ORDER?

Yes, any service, product and custom boot orders can be cancelled within 24 hours. Please contact us at your earliest convenience if this is the case.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major Debit or Credit cards, as well as PayPal, Apple Pay and Klarna.