HOW TO ORDER

  • Add the required service(s) to your cart, select the preferred return postage option, place your order and check out.

  • Once you’ve placed your order, you’ll receive an order confirmation email including your order number and info to send the boots to us. Please check spam/junk if you do not see the email in your inbox and make sure you've subscribed to our mailing list to receive personalised updates.

  • Post the boots to us at the following address including a note with our name & order number. You can use any courier however we always recommend Royal Mail if UK based.

Suite 17 - 130 Leith Walk, Edinburgh, EH6 5DT

  • We’ll let you know by email when they’ve arrived at our HQ. Remember to keep hold of your tracking number just in case.

  • We will send another email with tracking information when they’re ready to be sent back to you. Please note our current timescales for standard services is up to 7 working days from receipt of your boots at HQ.

  • Lifetime guarantee of service is offered on all of our services which should provide the confidence that your boots are in good hands. We’ve honed our methods over a number of years and only use the best materials and products with the aim of delivering elite service and performance for all customers.

  • We’d appreciate your feedback! When the wait is over and your newly customised boots have landed, we’d love to know what you think. Head over to Trustpilot and add to our 100+ Excellent reviews. Thanks in advance from the team at Boots n Pieces.

FAQs

Our current timescales for all standard services is up to 7 working days (excluding weekends) from receipt of your boots at HQ. We do however offer an Express Stud Conversion Service with a 24 hour turnaround if you require expedited delivery.

All of our products are available for immediate dispatch (excluding custom boots from The Boot Room which are made to order and can take up to 15 days to be completed and posted).

We’ll keep you in the loop every step of the journey, just make sure you've subscribed to our mailing list to receive personalised updates. 

You'll firstly receive an email confirming your boots have arrived at HQ and then we'll be back in touch with tracking details when your boots are ready to be sent back to you.

Yes, we use Royal Mail and DHL to ship worldwide. Shipping costs calculated at check out.

We can convert any Firm Ground, Artificial Ground or Anti-Clog boots, new or old, to Soft Ground providing maximum grip and comfort on the modern day grass and hybrid pitches.

Yes, it is completely safe. We use only the best products and materials that are expertly applied with practices honed over a number of years, and a lifetime guarantee of service is offered providing you with the confidence that your boots are in safe hands.

Yes, you can add our FG / AG screw in studs to your Stud Conversion order.

We can blackout any boot, new or old. Please provide details of the desired design (e.g. full blackout, custom) when adding the service to your cart.

Our Custom Blackout Service is a permanent process using only the best products and materials. We can blackout almost any leather or synthetic boots, however plastic parts such as the soleplate cannot be dyed.

No, we do not offer a general repair service but we can carry out minor repairs on damaged stud threads. Please contact us if this is required.

Yes (excluding custom boots from The Boot Room), check out our ‘Refund Policy' page for all the essential information - https://www.bootsnpieces.co.uk/policies/refund-policy

Yes, any service, product or custom boot orders can be cancelled within 24 hours. Please contact us at your earliest convenience if this is required.

We accept all major Debit or Credit cards, as well as PayPal, Apple Pay and Klarna.