• Add the required service(s) to your cart, select the preferred return postage option, place your order and check out.

• Once you’ve placed your order, you’ll receive an order confirmation email including your order number and info to send the boots to us. Please check spam/junk if you do not see the email in your inbox and make sure you've subscribed to our mailing list to receive personalised updates.

• Post the boots to us at the following address including a note with our name & order number. You can use any courier however we always recommend Royal Mail if UK based.

Suite 17 - 130 Leith Walk, Edinburgh, EH6 5DT

• We’ll let you know by email when they’ve arrived at our HQ. Remember to keep hold of your tracking number just in case.

• We will send another email with tracking information when they’re ready to be sent back to you. Please note our current timescales for standard services is up to 7 working days from receipt of your boots at HQ.

• Lifetime guarantee of service is offered on all of our services which should provide the confidence that your boots are in good hands. We’ve honed our methods over a number of years and only use the best materials and products with the aim of delivering elite service and performance for all customers.

• We’d appreciate your feedback! When the wait is over and your newly customised boots have landed, we’d love to know what you think. Head over to Trustpilot and add to our 100+ Excellent reviews. Thanks in advance from the team at Boots n Pieces.

• Add the boots to your cart, select the preferred postage option, place your order and check out.

• Once you’ve placed your order, you’ll receive an order confirmation email

• Each pair is made to order. Please allow up to 14 days for your order to be completed.

• We email you with tracking information as soon as they're ready to be sent to you.

• Lifetime guarantee of service is offered on all of our services which should provide the confidence that your boots are in good hands.

• We’d appreciate your feedback! When the wait is over and your newly customised boots have landed, we’d love to know what you think. Head over to Trustpilot and add to our 100+ Excellent reviews. Thanks in advance from the team at Boots n Pieces.

• Add the item(s) to your cart, select the preferred postage option, place your order and check out.

• Once you’ve placed your order, you’ll receive an order confirmation email

• All of our products are available for immediate dispatch and will be shipped same day. There is a 3pm cut-off for next day delivery.

• We email you with tracking information as soon as your order is ready to be sent to you.

• We’d appreciate your feedback! When the wait is over and your newly customised boots have landed, we’d love to know what you think. Head over to Trustpilot and add to our 100+ Excellent reviews. Thanks in advance from the team at Boots n Pieces.